Proceed to cart

What are you looking for?

Home / Terms and Conditions

Terms and Conditions

 

 These General Terms and Conditions ("Terms") of Ganjalite s.r.o., with its registered office atRybná 716/24, Staré Město, 110 00 Praha, Identification Number 19824807, VAT number CZ19824807 , registered in the Commercial Register under file No.C 392208/MSPH kept byMěstský soud v Praze, email info@takesniff.eu, telephone number +420777146883 ("We" or "Seller") regulate, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations of you as buyers and us as sellers arising in connection with or based on the purchase agreement ("Agreement") concluded through the E-shop on the website takesniff.eu

All information regarding the processing of your personal data is contained in the Privacy Policy, which you can find here [TO BE COMPLETED].

The provisions of these Terms are an integral part of the Agreement. The Agreement and the Terms are drawn up in the Czech language. We reserve the right to unilaterally amend or supplement these Terms. This provision does not affect the rights and obligations arising during the effectiveness of the previous version of the Terms.

As you are aware, we primarily communicate remotely. Therefore, the same applies to our Agreement, where means of distance communication enabling us to reach an agreement without our simultaneous physical presence, and the Agreement is concluded remotely in the environment of the E-shop through the web interface ("E-shop web interface").

If any part of the Terms contradicts what we have mutually agreed upon during the process of your purchase on Our E-shop, this specific agreement shall prevail.

I. SOME DEFINITIONS

  1. The Price is the financial amount you will pay for the Goods;
  2. The Shipping Fee is the financial amount you will pay for the delivery of the Goods, including the cost of its packaging;
  3. The Total Price is the sum of the Price and the Shipping Fee;
  4. VAT is the value-added tax according to applicable laws;
  5. The Invoice is the tax document issued in accordance with the value-added tax law on the Total Price;
  6. The Order is your irrevocable proposal to conclude a Purchase Agreement for the Goods with Us;
  7. The User Account is an account established based on the information you provide, allowing you to store entered data and maintain the history of ordered Goods and concluded Agreements;
  8. You are the person purchasing on Our E-shop, legally referred to as the buyer;
  9. The Goods are everything you can buy on the E-shop.

II. GENERAL PROVISIONS AND INFORMATION

  1. The purchase of Goods is possible only through the web interface of the E-shop.
  2. When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. Therefore, the information you provide to us when ordering Goods will be considered correct and truthful.

III. CONCLUSION OF THE AGREEMENT

  1. The Agreement with Us can only be concluded in the Czech language.
  2. The Agreement is concluded remotely through the E-shop, with the costs of using remote communication means being borne by you. However, these costs do not differ from the basic rate you pay for using these means (especially for internet access). By submitting the Order, you agree that we use remote communication means.
  3. To conclude the Agreement, you need to create a draft Order on the E-shop. This proposal must include the following data:

a) Information about the Goods being purchased (on the E-shop, you select the Goods you are interested in purchasing by clicking the "Add to Cart" button); b) Information about the Price, Shipping Fee, method of payment of the Total Price, and the desired method of Goods delivery; this information will be entered as part of the Order creation within the user interface of the E-shop, with information about the Price, Shipping Fee, and Total Price being automatically provided based on the Goods you have selected and the method of its delivery; c) Your identification and contact details to enable us to deliver the Goods to you, particularly your name, surname, delivery address, telephone number, and email address; d) In the case of an Agreement under which we will regularly and repeatedly deliver Goods to you, also information on how long we will deliver the Goods to you.

  1. During the creation of the Order, you can change and check the data until its creation. After checking by pressing the "Order Obligating Payment" button, you will create the Order. However, before pressing the button, you must confirm your familiarity with and consent to these Terms; otherwise, it will not be possible to create the Order. A checkbox serves as confirmation and consent. After pressing the "Order Obligating Payment" button, all filled-in information will be sent directly to us.
  2. We will confirm your Order to you as soon as possible after we receive it by sending a message to your email address provided in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order from our side, the Agreement between Us and You is concluded. The Terms effective on the date of the Order constitute an integral part of the Agreement.
  3. There may be special conditions for individual types of delivery or individual types of payment. Any special conditions shall be indicated in the E-shop interface or in the Order confirmation.

IV. PRICE AND PAYMENT CONDITIONS

  1. The Price shown in the E-shop interface is final, including all taxes and fees. The Price of the Goods remains valid for the time it is displayed in the E-shop. This provision does not limit our ability to conclude the Agreement under individually negotiated conditions.
  2. The Total Price may be changed in the event of additional requirements for the delivery of the Goods specified by you, which were not originally specified in the Order.
  3. You can pay the Total Price:

a) In cash upon delivery of the Goods; b) By transfer to our bank account; c) By card payment online; d) Using other payment methods offered by the E-shop.

  1. We are not required to deliver the Goods before you pay the Total Price, including the Shipping Fee.

V. WITHDRAWAL FROM THE AGREEMENT

  1. You have the right to withdraw from the Agreement within 14 days without giving any reason.
  2. The withdrawal period referred to in clause 1 begins on the day after the Goods are received by you or a third party designated by you other than the carrier. In the case of a contract for several types of Goods or the delivery of several parts, the withdrawal period begins on the day of receipt of the last delivery of Goods or the last part.
  3. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this Agreement by an unequivocal statement. You can use the model withdrawal form provided in the Annex to these Terms, but it is not mandatory.
  4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
  5. If you withdraw from this Agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Agreement.
  6. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

VI. DELIVERY CONDITIONS

  1. The method of delivery of the Goods depends on your choice specified in the Order. If not stated otherwise, the method of delivery is determined by us.
  2. If we are obliged to deliver the Goods repeatedly or in another way than agreed, you shall not pay the Shipping Fee for each delivery. If you choose delivery other than the cheapest type of standard delivery offered by us, you shall bear the cost of the more expensive delivery method yourself.

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

  1. We are liable to you that the Goods are free from defects upon receipt. In particular, we are liable to you that, at the time when the risk of damage passes to you, the Goods:

a) Have the characteristics agreed by the Parties, and if no agreement exists, possess the characteristics described by us or expected by you with regard to the nature of the Goods and on the basis of our advertising; b) Are suitable for the purpose we specify or for which goods of this kind are usually used; c) Are in the appropriate quantity, measure, or weight; and d) Comply with legal requirements.

  1. If the Goods do not have the above-mentioned characteristics, you may also demand the delivery of new Goods without defects, unless it is disproportionate to the nature of the defect, but if the defect concerns only a part of the Goods, you may only demand replacement of that part; if this is not possible, you may withdraw from the Agreement. If, however, it is disproportionate to the nature of the defect, especially if the defect can be removed without undue delay, you are entitled to have the defect removed free of charge.
  2. You are entitled to exercise the right to a defect that occurs in consumer Goods within 24 months of receipt. This provision does not apply to Goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear of the Goods caused by its normal use, or if it results from the nature of the Goods.
  3. You exercise your rights under the rights from defective performance at our establishment or at the place where we conduct our business. We are obliged to accept your complaint at our establishment or where we conduct our business if it is possible considering the range of Goods we provide or the Services we provide. We are obliged to issue a written confirmation of when you have exercised the right, what is the content of the complaint, and what method of handling you require; and also a confirmation of the date and method of handling the complaint, including confirmation of repairs and its duration, or a written justification for rejecting the complaint.
  4. The rights from defective performance do not apply if you knew before accepting the Goods that they are defective or if you caused the defect yourself. If the defect becomes apparent within six months of receipt, it is presumed to have existed at the time of receipt.

VIII. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

  1. You acquire ownership of the Goods by paying the Total Price for the Goods.
  2. You agree that, if the Goods are delivered to you at a lower Price due to an obvious error, we have the right to withdraw from the Agreement. We will inform you about this without undue delay. We will not withdraw from the Agreement if we agree on the correct Price with you.
  3. In matters not regulated herein, the relationship between us and you shall be governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

IX. PROCESSING AND PROTECTION OF PERSONAL DATA

  1. You agree to the processing and collection of your personal data by Us, which is necessary for the performance of the Agreement, the provision of related services, and the administration and operation of the E-shop.
  2. We are committed to maintaining the confidentiality of personal data provided by you, and we declare that the personal data provided to us will be treated in accordance with the applicable legislation of the Czech Republic, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  3. More detailed information on the processing and protection of personal data is contained in the Privacy Policy, which forms an integral part of these Terms.

 

X. FINAL PROVISIONS

  1. If Our and Your legal relationship includes an international element (for example, if we will be delivering goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. However, if you are consumers, your rights under legal regulations are not affected by this provision.

  2. All written correspondence with You will be delivered electronically. Our email address is provided in Our identification details. We will deliver correspondence to Your email address provided in the Contract, User Account, or through which you contacted us.

  3. The Contract may only be amended based on our written agreement. However, we are entitled to change and supplement these Terms, but this change does not affect already concluded Contracts, only Contracts concluded after the effective date of this change. We will inform you of any changes only if you have a User Account (so you have this information in case you will be ordering new Goods; however, the change does not constitute the right to terminate the Contract, as we do not have a Contract that can be terminated), or if we are obliged to deliver Goods to you regularly and repeatedly based on the Contract. We will send you information about the change to your email address at least 14 days before the effective date of the change. If we do not receive a termination notice from you within 14 days of sending the information about the change regarding the regular and repeated delivery of Goods, the new conditions become part of our Contract, and they will apply to the next delivery of Goods following the effective date of the change. The notice period in case you submit a termination notice is 2 months.

  4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, supplier failures, etc.), we are not liable for damage caused as a result of or in connection with force majeure cases, and if the state of force majeure lasts for more than 10 days, both We and You have the right to withdraw from the Contract.

  5. Annex to the Terms is a sample complaint form and a sample form for withdrawal from the Contract.

  6. The Contract including the Terms is stored electronically with Us but is not accessible to You. However, You will always receive these Terms and the Order confirmation with a summary of the Order by email, so you will always have access to the Contract even without Our cooperation. We recommend always saving the Order confirmation and Terms.

  7. These Terms become effective 27.2.2024.

 

 

 

 

ANNEX NO. 1 - COMPLAINT FORM

Claiming a complaint               Ganjalite s.r.o., Na Dlouhém Lánu 41, Praha 6

Uplatnění reklamace

Date of Contract conclusion:

 

Name and Surname:

 

Address:

 

Email address:

 

Goods being claimed:

 

Description of Goods defects:

 

Proposed method for complaint settlement, or indication of bank account number for discount provision:

 

I also request the issuance of a confirmation of complaint application, specifying when I applied this right, what is the content of the complaint along with my claim, including the date and method of complaint settlement.

 

Date:

Signature:

 

 

 

ANNEX NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT

Recipient:                 Ganjalite s.r.o., Na Dlouhém Lánu 41, Praha 6

I hereby declare that I am withdrawing from the Contract:

Date of Contract conclusion:

 

Name and Surname:

 

Address:

 

Email address:

 

Specification of Goods to which the Contract relates:

 

Method for refunding received funds, or indication of bank account number:

 

 

If the buyer is a consumer and has ordered goods through the e-shop of Ganjalite s.r.o. company ("Company") or another means of distance communication, except for cases specified in § 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, the consumer has the right to withdraw from the concluded purchase contract within 14 days from the date of receiving the goods, without stating a reason and without any penalty. The buyer shall notify the Company of this withdrawal in writing to the Company's business address or electronically to the email specified in the sample form.

If the buyer, who is a consumer, withdraws from the purchase contract, they shall send or deliver the goods received to the Company without undue delay, no later than 14 days from the withdrawal from the purchase contract.

If the buyer, who is a consumer, withdraws from the purchase contract, the Company shall reimburse them without undue delay, no later than 14 days from the withdrawal from the purchase contract, all funds (purchase price of the delivered goods) including the costs of delivery received from them based on the purchase contract, in the same manner. If the buyer chose a method of delivery other than the cheapest one offered by the Company, the Company shall refund to the buyer the costs of delivering the goods only up to the amount corresponding to the cheapest offered method of delivery of the goods. The Company is not obliged to refund the received funds to the buyer before the buyer hands over the goods to the Company or proves that they have sent the goods to the Company.

 

Date:

Signature: